FJM SONLINE STORE
Effective Date: June 15, 2026

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This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered when you purchase from FJMS ONLINE STORE.

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By placing an order, you agree to the terms outlined in this policy.

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1. Order Processing Time

All orders are processed after confirmation and verification.

•     Orders are typically processed within 1–3 business days, excluding weekends and holidays.

•     Processing time may vary depending on product availability and supplier stock.

•     Orders are only prepared for shipping once all required order details and payment conditions are confirmed.

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2. Shipping Methods

FJMS ONLINE STORE partners with reputable third-party logistics providers to deliver orders, including courier services such as J&T Express and other available delivery partners.

The assigned courier will depend on the delivery location, package size, and service availability.

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3. Delivery Coverage

We currently deliver to selected locations within the Philippines.

Delivery availability may vary depending on courier service coverage and logistics limitations. Customers will be notified if their location is not serviceable.

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4. Delivery Timeframe

Estimated delivery times are as follows:

•     Metro Manila: 2–5 business days after shipment

•     Provincial Areas: 3–10 business days after shipment

Delivery times are estimates only and may be affected by weather conditions, holidays, high order volume, or courier delays.

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5. Shipping Fees

Shipping fees are calculated based on:

•     Delivery location

•     Package weight and size

•     Courier rates and service type

Shipping fees will be clearly shown at checkout before order confirmation.

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6. Cash on Delivery (COD)

For Cash on Delivery (COD) orders, payment must be made directly to the courier upon delivery of the package.

Customers are required to prepare the exact or full payment amount as indicated in the order invoice.

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7. Failed Delivery Attempts

A delivery may be considered failed if:

•     The customer is unavailable at the delivery address

•     The customer refuses to accept the package without valid reason

•     Incorrect or incomplete delivery information was provided

Orders with failed delivery attempts may be rescheduled, returned, or cancelled depending on courier policies. Additional shipping fees may apply for re-delivery.

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8. Order Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

•     Courier operational delays

•     Weather disturbances or natural events

•     High order volumes during peak seasons

•     Supplier stock issues

•     Public holidays or government restrictions

FJMS ONLINE STORE is not liable for delays caused by third-party logistics providers.

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9. Order Tracking

Once an order has been shipped, customers may receive tracking details via SMS, email, or other communication channels provided during checkout.

Tracking updates are managed by the courier service.

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10. Damaged or Lost Packages

If a package is received damaged or is suspected to be lost, customers should immediately contact FJMS ONLINE STORE and provide:

•     Order details

•     Photos or proof (if applicable)

•     Courier tracking information

We will coordinate with the courier to investigate and resolve the issue.

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11. Contact Information

For shipping-related concerns, please contact:

FJMS ONLINE STORE
Email: fjmsonlinestore@gmail.com
Phone: 09242813707
Address: 9746 Benrosi V, Kamagong St., San Antonio Village, Makati City, Philippines